SO HERE'S THE LOW DOWN ON RETURNS!

Chunky Munky Co. make every effort to ensure that all products have clear descriptions with as much detail as possible including sizing and colour of garment. Hence we try not to over-filter our photos! Should you have any questions about sizing or product information please feel free to contact us at theteam@chunkymunkyco.com

Sadly, we understand that all purchases may not be what you have envisioned so we will offer refunds within 7 days. The product must be unworn, unstained, free from scent and in sellable condition. Please note that we don't offer exchanges due to the high demand we have for our products and we cannot always guarantee sizes or colors will be available when returns are processed. 

Chunky Munky Co. does not cover the return postage fee; therefore, this will be at the buyer’s expense. We recommend that all buyers use a service that includes tracking of returned items. Ensuring that a tracking number is provided to you on postage of your returned items.  Please be reminded that Chunky Munky co. are in no way responsible / accountable for the loss of garments that are being returned. 

CONDITIONS OF RETURNS:

Once your item has been delivered, you have 7 days to contact us and return your item(s). Items sent to us outside of this date will be returned to sender at the senders cost.

We highly recommend inspecting all of the items in your order upon receipt to ensure any returns that need to be processed can be done in the allocated time frame.

*The following items cannot be returned for store credit due to hygiene reasons - Underwear, Socks, Tights, Hair bows / Hair Ties and all Hair Accessories. 

* Garment must be undamaged, unworn, unwashed or in otherwise unused condition with all original labels intact. Please note that we will not accept goods if there is animal fur, staining etc on the clothing as this is a serious health risk. Goods must be returned odour free - ( Free of cigarettes, dampness etc). Understand that we will know when a product has been worn.

SALE ITEMS, DISCOUNTED PRODUCTS & PROMOTIONAL ITEMS:

There are no returns on sale items unless they are found to be faulty. All sales for clearance,  promotional and discounted stock are final and no exchanges can be processed. Please choose carefully.

FAULTS:

In the VERY rare occurrence that you receive a damaged or faulty item please contact us immediately via theteam@chunkymunky.com

If the item is deemed faulty we will offer a replacement  (if it hasn't sold out), or refund once we have received the returned item. We can't process a return for a faulty garment if we do not get the opportunity to view and inspect the fault.

We do not offer discounts for minor faults and all faulty garments must be sent back to us for a refund to be processed. 

We will cover the costs of return shipping.

Please do not send anything back to us if we have not been made aware of the issue/ fault and discussed this with you. 

RETURNING YOUR GOODS:

Please follow the steps below for faulty items or goods to be returned

• Ensure to include your name & Order Number on any return so that we can process this efficiently for you.
• The post satchels we use can be reused to send the item back to us.
• Again, we suggest you have tracking on your postage. Sending via tracked also ensures that your parcel does not go missing. Chunky Munky Co. is not liable for any missing returns and we can only process your return once the original has been received back to us.
  

RETURN ADDRESS:

Coming soon.